Senior Assistant Engineer

  • Singapore Post Ltd
  • SingPost Centre, Singapore
  • 31 Jul, 2018
Permanent Infrastructure architecture and support 2 Years Advanced Diploma / Diploma $2500-$2999

Job Description / Requirements

Responsibilities:
 
1.) 24 Hours - IT Helpdesk, 1st level PC Support 
  • Perform first level support for PC Support issues over Phone
  • Unlock AD account for Singpost users
  • Basic troubleshoot Outlook, Laptop and Desktop issue
  • Basic troubleshoot on network and LAN issue
  • Basic troubleshoot for frequent password locked on laptop, mobile and tablets
  • Provide basic guideline to users upon request – password locked, CA ticket guide, VPN access guide and Meeting room booking
  • Escalate the issue to PC support team if cannot solve in first level checking
 
2.)  Provide 24 Hours assistance to access Paperless Forms for any PC, Applications, Network or any other IT related issues
  • Identify the CA ticket raised by user are requests that need to apply paperless
  • Identify the paperless request is PC, Applications, Network or any other IT related issues
  • Assist Singpost/QS users to locate correct paperless form to raise request for specific system
  • Provide first level support to use paperless system
  • Provide instruction to users to fill in various paperless form
  • Provide instruction to user to view the status of paperless(pending or implemented) and the next approval
  • Escalate issue to relevant paperless form owner if user needs additional help
  • Escalate issue to paperless admin if the paperless form is missing or no approval
 
3.) 24 Hours – IT Helpdesk support for Hotline, CA Ticketing System for any PC, Applications, Network or any other IT related problem within Singpost Organization
  • Identify the fault is related to PC, Email, Network, Hardware, Which Applications etc.
  • Route CA tickets to relevant IS staff for faults
  • Open CA tickets for user who calls to IS Helpdesk
  • Provide 1st level general trouble shooting e.g. Monitor no display advice user to check the power.
  • Assist Post Office branch manager to report fault on desktop, email, network and POS21 issue and assigned to POS21 frontend team or POS21 application team
  • Assist Delivery base users to report fault on on desktop, email, network and application issue and assigned to Frontend team
 
Requirements:
  • Diploma in IT related fields
  • At least 2 to 3 years of experience in data center, infrastructure & technical support 
  • Independent, Driven and Proactive
  • Able to work on 5 rotating shifts to man the following Data Centres:
    - SPC Main Datacentre (SPC): 24x7, 365 days 
    - Disaster Recovery Centre (DRC): Mon – Fri 0800 hrs – 1900 hrs, Sat 0800-1100 hrs and close on PH and Sunday.