IT Services Representative

  • SecureAge Technology Pte Ltd
  • One North Station, Ayer Rajah Avenue, Singapore
  • 25 Jul, 2018
Permanent IT Support 0 Year / Fresh Grad Advanced Diploma / Diploma $2200-$2499

Job Description / Requirements

SecureAge Technology is looking for IT Services Representative to join our team. You will work with various stakeholders to tackle technical issues by analyzing, diagnosing and then either solving the issues or escalating to other technical teams. Training will be provided for you to understand our security solutions thoroughly.

 

Responsibilities:

  • Attend to operational and user inquiries via phone and email
  • Provide on-site support for software installation and troubleshooting
  • Attend meetings and take on the role as the point of contact or stakeholder for projects.
  • Generate and update operational documentation and reports using Word and Excel
  • Work closely with software development team in software quality assurance and testing

 

Qualifications & Skills:

  • Diploma in Information Technology or related field
  • Good writing and communication skills
  • A good team player with great initiative and independence
  • Passion for solving problems and supporting client needs
  • Excellent troubleshooting skills
  • Experience in supporting government agency is preferred
  • Experience with software testing is preferred
  • Experience with programming languages in C, Java or C++ is preferred
  • Flexible in working hours
  • Singapore citizenship is required